Poppy gladly accepts returns and exchanges of unworn and unwashed merchandise with tags attached, no make-up, deodorant, or other liquid stains. The return must be requested and shipped within 30 days of the original purchase date.
There is a $5.00 restocking fee for refunds to the original form of payment (per order). This is automatically deducted from the refund amount. Alternatively, you can choose to return an item for store credit or exchange for another item, and the restocking fee will be waived. Please note that original shipping costs and shipping protection are non-refundable.
For more information, or to start a return or exchange, you can access our returns portal here.