Returns & Exchanges

• Can I change or cancel my order?

  If you reside in the contiguous 48 states, we'll be more than happy to email you a USPS return label for your exchange (free of charge for exchanges, within 30 days of the order date) if you simply tell us the reason(s) for your exchange. Be detailed or be brief – it's up to you. Once you receive...

• How do I return or exchange an item?

  OUR GUARANTEE We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. RETURNS AND EXCHANGES POPPY gladly accepts returns and exchanges of unworn and unwashed merchandise with tags attached, no make-up, deodorant, or other liqu...

• How long will it take to receive my refund?

  From the time we receive your return, a refund will take up to 5 business days. Some banks will take up to an additional 5 days to apply the refund to your account. Once we issue the refund, it is entirely up to your bank how long it will take for the credit to become visible on your statement.

• What is Poppy's return policy?

  Poppy gladly accepts returns and exchanges of unworn and unwashed merchandise with tags attached, no make-up, deodorant, or other liquid stains. The return must be requested and shipped within 30 days of the original purchase date. There is a $5.00 restocking fee for refunds to the original form...